FREE SHIPPING ON ORDERS $75+

FAQ's

* Does this product really work?
Yes, our products work well. However, results vary from person to person. There are customers who have had results in as little as a week, while others may see results in 30 days.

* How soon can I see results?
Results vary per person. We advise that you use the product consistently for 30 days before seeing results but some have seen results in as little as a week. Just use the product according to the instructions on the bottle. Consistency is key.

* What are the ingredients?
 You can view products for their ingredients.

* Do Texture by Terie Products work for all hair types/textures?
Yes, our products work for all hair types/textures. 

* Do your products help with alopecia?
We have had a number of customers with alopecia to see results from using our products but we would always advise you to ask your doctor before using. 

* What should I buy first?
Our Healthy Growth Bundle, LOC Method Kit (Liquid,Oil,Cream) or can be used in this order of LCO (Liquid,Cream,Oil) depending on your hair needs and Growth Duo are all great starting options.

* Can your products be used on children? 
Yes we've had customers use it on children as young as 6 months. We do recommend you use your own discretion. Our products are safe and made with 100% natural ingredients and fragrances.

* Do I need the whole line or can I just use the Stimulating Growth Drops for hair growth?
You can choose to use only the Stimulating Growth Drops but your hair will benefit even more from using the whole line collectively. 

* Can I you use your products on relaxed or permed hair?
Yes, our products work well on all styles including relaxed or permed hair.

* Do you ship internationally?
At this time, No. We sincerely apologize for this inconvenience. However, if you have any friends or family within the United States, you can ask that they place an order for you and ship it to your location.

* What are your shipping costs?
Shipping costs vary depending on your address and your order. You will have to review the shipping costs at the time of purchase. 

* How do I enter the promo code? 
If you are on the website, in the top right hand corner you will see your cart. Once clicked, a pink Checkout box will pop up sending you to the shipping page. At the top of the shipping page, you will see where it has a pink shopping cart with the words Show order summary. Pressing that will expand the page showing you the Discount Code box right above the subtotal.

*How do Texture by Terie products differ from other brand names? 
Texture by Terie take pride in not only seeing results in growth but having healthy hair overall. Our products are made with natural ingredients and fragrances. We want to help our customers learn about achieving healthy growth hair and embrace their texture. 

* What are your best selling products?
Our top selling products is our Growth Duo and The Healthy Growth Bundle. 

* What would you suggest for those with color treated hair? 
Those with color treated hair can receive great results from all of our products! The Moisture Kit and Growth Duo are a great start! 

* Do I have to continuously use your products once I get the desired results?
No, our products are meant to get your hair back on the right track but you will reap full benefits if you stay consistent.

* How long does the Nourishing Growth Oil & Stimulating Growth Drops to work?
Nourishing Growth Oil & Stimulating Growth Drops works as long as you’re using it and will give you long lasting results even after you’ve stopped.

Will my hair fall out if I stop using your products?
We have not experienced any reverse effects from the discontinued use of our products.

* What process should I follow when using your hair care line? 
When using our hair products begin with the “Cleanse Me Poo” Restoring Shampoo or Conditioning CoWash Cleanser depending on what type of wash day you’re doing. Followed by “Under One Condition” Conditioner. Then our “It’s Really That Deep” Reconstructing Deep Conditioner for a deep treatment. After you’ve rinsed your hair. Spritz your hair with our “Leave Me Knotless Leave-In Hydrating Conditioner Mist. Then style your hair with our “Get Curled Up” Flax Gel Curl Definer depending on whatever style you’re choosing. Duo along with our Nourishing Growth Oil and Stimulating Growth. Depending on your hair type/texture or style of choice your regimen may vary. 

* When will my order ship? 
All hair care products take 7-10 business days to process. Day 1 starts the day after your order is received. Tracking information is sent via email after processing. Here's a link to our shipping policy. texturebyterie.com/pages/shipping-policy

* How long will it take to receive my order? 
After your order has been shipped, it can take 3-5 business days to receive.

 * Do you offer free shipping?
We do offer free shipping on Domestic Orders $75+.

* Do you offer tracking for shipped orders? 
Yes, you will receive tracking information once your order has left the processing window which is (7-10 business days) but it is possible to receive information sooner.

 * What is your return policy?
We do not accept returns or exchanges. No cancellations or changes can be made to your order after the order has been placed. If your order has not shipped we can however, make changes to the mailing address and your email address if they are incorrect. Please see the full refund policy for more detail.texturebyterie.com/pages/refund-policy

* Do you offer discounts?
Yes, we often have sales and send out promotional offers to those that are subscribed to our mailing list.

 * How do I stop receiving emails? 
To unsubscribed, please press the word unsubscribe in the sentence If you're not interested in getting quality hair growth products you can unsubscribe at any time at the bottom of our promotional emails.